Customer Testimonials

“I must say that it has been well worth the cost. I will gladly return when I purchase my next car…”

“We’re a family of car enthusiasts and have (unfortunately) a great deal of experience with repairs and warranty services...The bright spot in all this has been the excellent service and communication we’ve received while interacting with your company.  Everyone has been supportive, helpful, friendly, and professional every step along the way.  Yes, I’m happy that the repairs are being covered, but the real story is the quality of service and support we’ve received.” –Shawn H.

“(Your claims representative) was nothing short of professional, courteous, and attentive…My policy is nearly up (as of next month) and I must say that it has been well worth the cost. I will gladly return when I purchase my next car.” –Brian P.

“I can understand why you have been in business for so long. I really appreciate the service and personal attention I get from your company. I have and will continue to recommend you.” –Debra E.

“As an employee of a large insurance company, I understand the claims adjusting process. From my personal and professional experience, PWI does a fine job. But what really impressed me was the level of service from your staff…Pleasant, courteous…just wonderful to work with.” –Andy K.

I read your contract carefully and checked your company out on the Better Business Bureau website. Let me say "I was impressed"...your company has the best track record of any I looked into...and that was a lot …congratulations on being one of a very few extended warranty companies I would do business with.” –Bill K.

“I just wanted to let you know how much I appreciate your staff. The dealership that is repairing my car...told me that your staff has been the most friendly and accommodating that he has ever dealt with.” –Jennifer S.

“I work in retail and know the importance of always delivering excellent service...Your company…could not have handled my situation better and it is much appreciated. –Paul K.

“Thank you so much for providing this service. It was very comforting to work with someone who understood our dilemma and worked with us in order to get us on our way. ”–Susan McC.

“(Your service rep) handled a customer claim with the highest professionalism and effort that I've ever experienced. She saved my relationship with one of my best customers. I would never even entertain the notion of switching to another warranty company.”
Chris Dimitris
 Owner, Auto Discounters
 Richmond, VA

“From the beginning with Preferred, we felt comfortable. We knew we were dealing with people who had the same business ethics and were here to stay. It’s been a great relationship ever since. They’re easy to work with, and if they say they cover it, they cover it. Never a hassle, never a gray area.”
Christine Rupe
Keim Pre-Owned
Lancaster, PA

 “I don’t have to worry about my customers when they leave the lot, because Preferred Warranties is taking care of them. It gives me peace of mind..."
Sid Phillips
Number One Auto Sales
Buckhannon, WV

We welcome our customers’ comments and suggestions (See Contact Us).